TrustRadius Insights
Users have found PatientPop to be a valuable tool for managing their websites and improving their online presence. By utilizing the …
Starting at $700 per month
View PricingOverview
What is PatientPop?
PatientPop in Santa Monica offers a medical office growth management platform, featuring patient management features (scheduling, appointment reminders, and patient satisfaction data collection), marketing automation and web presence, and other growth oriented features.
Recent Reviews
Reviewer Pros & Cons
Pricing
Foundation
$700.00
Cloud
per month
Plus
$850.00
Cloud
per month
Pro
$900.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is PatientPop?
PatientPop Video
full video for Then vs. Now
PatientPop Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(7)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users have found PatientPop to be a valuable tool for managing their websites and improving their online presence. By utilizing the features and suggestions provided by PatientPop, users have been able to attract new patients and increase the flow of patients in their offices. The platform offers webinars and guidance on implementing effective marketing strategies, helping users grow their businesses.
While many users have reported positive experiences with PatientPop, there have been some challenges encountered. Some users have faced difficulties with the multiple provider feature, as well as issues regarding SEO tracking and online scheduling. Despite an increase in potential new patients reaching out, conversion has been a struggle for some users due to insurance acceptance and unclear online scheduling systems.
The website redesign process has been described as messy by some users, with pages and images being left out without any notification. However, despite these challenges, users still subscribe to PatientPop in order to optimize their web presence and increase web traffic.
There have been mixed experiences with the sales and onboarding teams, with some users expressing dissatisfaction with the communication and follow-through. Additionally, there have been complaints about the limited SEO and reputation management services offered by PatientPop. Users have also faced difficulties when trying to cancel their subscriptions or dealing with unauthorized charges on their credit cards.
Some users have raised concerns about the website design and lack of support from PatientPop. Getting access to support and obtaining a copy of the contract has also proven challenging for some users. Furthermore, inclusion of a non-working Google number has caused confusion for customers and the owner of that number.
Overall, the experience with PatientPop varies among users. While some are satisfied with the service and support provided, others feel dissatisfied due to various issues encountered during their usage of the platform.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
March 10, 2023
PatientPop Review
Score 1 out of 10
Vetted Review
Verified User
PatientPop had a representative that sold us the contract and stated that the website was wonderful with full support team that can support our office. We were informed that contract is one year and after one year if we were not happy, we have 30 days to cancel the contract. I believe, we were never informed that it would auto renew for an entire year and to cancel, you need to cancel 60 days prior to the contract date. The website was created, not so great, and I believed they rushed us in creating and once the site was up and running, there was very little to no support. In my experience, I found it hard to get a hold a rep or person to get any access to a service we pay $1,500/ month. I believe it was like pulling teeth to get access to someone to even get a copy of our contract which we are entitled to. I finally got a hold of person after two years and they state that someone is getting back to us. Also got copy of my contract after two years. In my opinion, this is unbelievable In my experience after requesting to cancel the service due to having them put a google number that does not work and only confusing our customers and also annoying the person who owns that number who is getting our calls unnecessarily, we get a live person calling us. We were informed that we have a team manager, who I never had a contact or a name to. In addition, they said someone from their team does a quarterly outreach. In my experience no one has reached out until I started to cancel the contract.
- None
- I dont know as no support ever provided to really see what it can do for us
- None
PatientPop was the only one we have used and not much to compare to.
November 07, 2022
Caveat Emptor - don't waste your time or money
Score 1 out of 10
Vetted Review
Verified User
We subscribed to PatientPop to optimize our web presence for out new Aesthetics business. We sought to increase our results on searches pertaining to our practice and increase web traffic. Pros: Everyone is super nice when you are signing up and the promises are legion.CONS: None of it is true. Communication ends immediately at onboarding. The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now. DO NOT USE! These people are great at selling their product but do NOT provide any significant service.
- We've lost 3 years of internet presence
- We've lost the return to market after COVID
- We've lost the time, money and effort needed to deal with PatientPop
Mangomint is much better! And we do our own SEO now.
Yes
No
There was not a single event after the credit card was processed in which PatientPop treated me or our team as though our business (with them or in general) mattered.
June 19, 2018
PatientPop eh
PatientPop was implemented in our company with the hopes of bringing in new patients and improving our online presence. We are a small, specialty chiropractic company in the city of Chicago, so although we are unique and don't have much direct competition, we have had a hard time keeping consistent growth. Our main struggle is that we do not accept insurance, so most people would rather find an office that does instead of paying out of pocket and having to submit on their own for reimbursement. We hoped that by using PatientPop and spreading our name to a wider audience we would be able to bring in a higher volume of our "ideal new patient", but we have had a few issues in the few months (we started in March) that we have been using PatientPop. First, the way we were pitched the product from a sales aspect was not reflected in the way our onboarding was handled. We had issues with having multiple providers, SEO tracking, and online scheduling. We have definitely seen an increase in POTENTIAL new patients reaching out, but many of them do not schedule due to our lack of insurance acceptance (we were not told that most of their other clients do take insurance). We have also had a lot of patients turn away due to the unclear online scheduling system which relates back to the multiple providers' issue. Our website redesign was also a little messy because they left out some of the pages/images from our original without letting us know. There is definitely LESS information on our current website which leaves a lot of questions unanswered for patients.
- Simple web design
- Appointment request dashboard is easy to use
- Support team does what they can or will explain why something cannot be fixed
- The onboarding/implementation managers seem to just be the middleman between customers and the support team which means issues take longer to be solved or sometimes are just "lost in translation" altogether. We have just been contacting the support team directly to get issues solved.
- PatientPop should look into becoming legally approved to sync with medical programs (for us it would be ChiroTouch). This would make the online scheduling easier to use and more accurate.
- PatientPop should find a way to filter out new patients only looking for someone that takes their insurance.
- Lots of calls from POTENTIAL new patients... getting our name out there
- Many EXISTING patients love the online scheduling option
N/A
March 09, 2018
Big Bang for the Buck
We use PatientPop to manage our website and help us with marketing. We have attracted 5-6 new patients per month since we have been with PatientPop. They also help us with our web presence and have been helpful in helping us promote our practice. They provide us with suggestions to grow our business and offer regular webinars to address many marketing strategies.
- Regular assistance with our website.
- Regular assistance with online marketing strategies.
- Recommendations for increased marketing visibility.
- Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls.
- Ability to have more fields in the appointment request module be required.
- Less expensive annual fee.
- They have been instrumental in increases our business and getting the word out about our services
- Our success rep, Sarah, has been helpful in directing us toward a successful online marketing strategies
- Very informational relative to anything web-based.
I haven't used another product like them because I don't think there is another service that is so broad in their expertise. I have built new websites with other companies but no one else has made it so easy, fast and economical. The last website build cost the company I worked for well over $50,000 and took a year. After the build, their services cost by the project and they did not teach us about how to market.
March 09, 2018
PatientPop is an all-in-one platform
We use Patient Pop to increase the office flow. Traditionally patients would call to book appointments which take away from in-office patient interaction with the staff. Now the staff can focus on what’s most important and provide exceptional in-office service.
- Booking online appointments through our website or directly through yelp
- Elegant, organized website
- Send patient reminders
- Increase Ranking SEO to 1st page of Google
- Handles patient online reviews
- Looking forward to link with our EHR system, they currently integrate with some companies though
- Google calendar integration
- Improve SEO ranking on Siri and Amazon’s Alexa
- Significant increase ROI
- Time saver
- Patients have access to the office and booking after hours
Birdeye, solution reach, demand force...Patientpop is an all-in-one Solution which has saved us tremendous money instead of using multiple platforms. This is significantly more efficient so we don’t have to log in numerous times to different accounts. Patientpop makes it easy because it’s all in one location